At Mother By Nature Pty Ltd we respect your concerns about privacy.
Mother By Nature collects the information that clients provide specifically for the purpose of conducting future business and to enhance our client’s online experience. This may include personal information. For example, we may collect your personal information when you register with us for our enewsletter, enter our competitions, submit a blog or review, use our services and social media, order our products, contact us online or by telephone or send us correspondence. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address.If you would like to access, correct or delete any personal information we hold about you, please contact us at [email protected] We will require proof of identity.
The personal information that we collect via our website or through correspondence with you will be used and disclosed for the purposes for which you supplied it. Any information Mother By Nature collects is used strictly to assist in providing clients with exclusive consumer information about Mother By Nature and or products that may be of interest to them. We will only communicate with you if we have your consent. Otherwise Mother By Nature only uses client information to provide clients with an improved online experience and to ensure that Mother By Nature and their associates uphold and improve their services to their clients. Mother By Nature will process and store personal information internally only and will never disclose any information to third parties.
In exceptional situations, we may also use and disclose your personal information for other reasons permitted under the Privacy Act 1988, as amended (the Act); including complying with a request from the police or a regulatory or government authority. We may also use and disclose personal information for purposes such as invoicing and reminder notices, invitations to events, market research or to improve our service and communications. If at any time you do not wish to receive these kinds of communications please contact us and let us know. Your personal information will only be held for as long as necessary. The personal information is then destroyed unless we must retain it to satisfy legal, regulatory or accounting requirements or to protect our interests.
Mother By Nature is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. However, please note that due to the open nature of the internet, clients should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. Mother By Nature will not be responsible for events arising from unauthorised access to client’s personal information and therefore any transmission is at your own risk. Credit card payments are encrypted and processed using an external credit card payment processor and details are not stored by us. This website utilizes a 128-bit Secure Socket Layer (SSL) encryption technology to protect personal data transmitted.
COOKIES AND IP ADDRESSES
LINKS TO OTHER WEBSITES
All intellectual property rights whether registered or unregistered in any information, images, content, materials data or processes contained in or to this website belong to Mother By Nature Pty Ltd or its licensed source. All rights of Mother By Nature Pty Ltd in such intellectual property are hereby reserved. No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the owner.
FREE local delivery within Port Lincoln SA 5606 Monday to Friday, sorry no Po Boxes.
FREE standard shipping on all orders over $150.00
All parcels will be shipped with tracking using Australia Post from Port Lincoln South Australia.
For orders under $150 parcels can be sent by Standard Shipping, approximately 4-5 business days, $10
Express Shipping, approximately 2 business days, $22 (Please note our boutique is located outside the Australia Post Next-Day-Delivery network)
Please allow an extra 3-5 business days for locations outside of South Australia, and country areas may take longer. Once your order has been placed you will receive an email with receipt of your order and once your order has been shipped you will receive a second email with tracking details for your parcel. We do not accept responsibility for lost or stolen parcels once we have lodged them with the carrier.
Orders placed before 3:00 P.M. ACST will be processed and shipped on the same day, Monday-Friday.
Orders that are placed over the weekend or on a public holiday will not be processed until the next business day. Business days are Monday to Friday, excluding South Australian public holidays.
Complimentary gift wrapping is provided on all orders if requested.
Because of our love for Mother Earth we endeavour to use as little packaging as possible, but in the interests of protecting your purchases we may re-use packaging collected locally such as bubble wrap and cardboard etc.
RETURNS AND EXCHANGES POLICY
Our return and exchanges policy is 7 days.
If an item is faulty it must be reported within 7 days of delivery. After 7 days of you receiving your purchase we unfortunately can’t offer you a refund or exchange.
In the unlikely event that you have received a faulty product please contact us within 7 days of receiving your item by emailing us at [email protected]
Once the faulty item has been assessed we will provide you with a replacement and postage will be covered by Mother By Nature. In the instance that the product is not available to be replaced we will either offer you a refund, a suitable substitute or a credit note.
Exchanges can be made within 7 days of purchase provided the item is in its original unused condition with tags still attached and you have proof of purchase.
We do not offer refunds for change of mind so please choose carefully.
Returns and exchanges postage costs are not covered by Mother By Nature.